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European Energy Ombudsman Group (EEOG) is an independent, non-profit Europe-wide professional association made up of ombudsmen and mediators from European energy companies.

Our principal aim is to promote mediation between companies and consumers within the energy sector as a means to solve disputes and complaints.

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Mediation

It is fast (approximately 2 months) and free of formalities. It avoids the need for an appeal before judicial authorities.

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Members

The members of the EEOG have in common that they treat consumer complaints from a neutral point of view.

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News & Activities

Here you will find all recent and past news and activities of our group, the European Energy Ombudsman Group (EEOG).

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Documents

Here you will find all recent and past documents of our group, the European Energy Ombudsman Group (EEOG).

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European Energy Ombudsman Group (EEOG) | | legal note | Diseño web